For many brands, the momentum ends once an event badge gets scanned. But for savvy marketers, this moment is where the real work begins. Your onsite presence might grab attention, but it’s your communication plan that turns interest into impact.
At Ivy & Co. Studio, we help brands build lifecycle strategies that span the full customer journey: from first impression to long-term engagement. Whether you’re driving opt-ins at a booth or follow-ups through email and SMS, the goal is the same: make every interaction count across channels and over time.
Here are four essential tips for building omnichannel campaigns that extend the impact of your next show and set your team up for measurable results.
Every touchpoint should have its own job, and its own follow-up path. Before you pack up your booth materials, map out your key audience types:
…and any others. Set up tags accordingly in your CRM or ESP, and be sure you’ve got the right capture tools in place: QR codes, UTM parameters, hidden fields in forms, etc. This structure gives you clean data and clear sequencing when it’s go-time.
Pro Tip: At Ivy & Co., we’ll often clone a client’s Welcome Series and customize it for an event or trade show, triggered by list membership or tag. The experience feels personal (“So great meeting you at [Event Name]!”), but the automation does the heavy lifting. Layer in a unique offer code just for the show to track performance by source.
On-site forms should be simple, branded, and friction-free. Ask only what you need: name and email, maybe phone if SMS is in your plan. We also recommend adding a hidden field to tag the event as the customer’s “source.”
Offer something real in exchange:
Don’t be afraid to layer in SMS opt-in as well: high intent, high open rate, and a great way to deliver immediate value. QR codes or shortcodes work beautifully here, e.g. “Text JOIN to 888-XXX-XXXX for a special offer and post-event perks.”
Your first follow-up message should land within 48 hours, max. Ideally, it’s already built into a smart, branded sequence. Use lifecycle thinking:
We recommend 3–5 emails, staggered 2–3 days apart to build connection:
Pro Tip: Keep the tone consistent with your booth. If your on-site vibe was fun and conversational, your emails should feel the same.
The best follow-up campaigns don’t just convert, they teach you something.
Whether you use HubSpot, Klaviyo, or another system, set up reporting to compare activations and measure influence across the funnel. Start by tracking performance by segment. Which activation source drove the most engagement? Who clicked, converted, or booked a call, and where did they come from?
Beyond the numbers, look at the broader picture. What content resonated? Where did people fall off? What did you learn about your audience’s mindset or readiness?
At Ivy & Co., we treat every activation like a learning loop—capturing both data and insights to optimize the next campaign.
Pro Tip: Even small tweaks (like subject line tone or offer framing) can dramatically shift performance. Track, test, and evolve. It’s how good lifecycle programs become great!